Looking after existing customers has long term benefits to your business... building loyalty has more rewarding benefits as opposed to always seeking out new customers.
Whether you are product or service based business, here are a few tips to encourage your customer loyalty.
1. Personal Touches
A personal touch goes a long way... personalised emails or something individual that makes your customers feel special can go a long way. Get to know your customers!
2. Customer Service
Make every encounter with your business a good, easy experience. A consistently positive emotional experience.
3. Reward Loyalty
Reward loyal customers by offering discounts or giving them a gift voucher.
Always keep your promise and keep customers satisfied. be a good listener and help them achieve what they want for their business.
5. Build Partnerships
Extend your existing loyalty... offer incentives to attract customers to refer you. Referrals are the best type of customer every business wants.
Build strong customer loyalty this year, and every year, by looking after your customers, it makes them feel good and it makes you feel good too!
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