What is a Customer Avatar?
If you haven’t already guessed, a customer avatar is your ideal customer - not your average customer - but the perfect customer who will want to purchase from you again and again.

Once you have discovered your customer avatar you can build a strong marketing strategy and improve your user experience.

Why you need a Customer Avatar

• Tailor your marketing - email marketing will be so much easier once you know ‘who’ you are writing to. No more generic, soulless chit chat - you will be able to adjust your tone and voice to engage with your customer and create campaigns that they can’t resist!
• Improve user experience - Whether that means a slick app for shopping at your store or choosing different social media platforms.
• Product development - Once you know what makes your Custom Avatar tick, you can develop products and services that they need.
• Write relevant content - Coming up with interesting content is always a challenge if you are blindly targeting the masses but once you’ve established your target customer you should be able to come up with plenty of insightful, helpful and engaging content.
• Paid Advertisements - Your customer avatar will help you decide where you should run paid adverts. You will also know which demographics you need to be targeting which will tell you what wording you need in order to get the best return of investment.

How to Create Your Customer Avatar

Do your research - If you are an established business then you have a great starting point as you can ask your customers for feedback:

• Set up polls
• Send out surveys or questionnaires
• Interviews
• Analyse data from third party analytics

Build Your Customer Avatar - Give your fictional customer a name and try to get a picture of them in your mind. Think about their demographics ie age, gender, income etc.

• Try to envision where they get their information - Online search? Word of mouth? Instore? Books?
• What are their goals? What are they trying to achieve?
• What are their values?
• What are their pain points?
• What challenges are they trying to overcome?
• Why do they buy from you?
• What might stop them from making a purchase?

It’s likely your business will have more than one ideal customer, depending on the services and products you offer. If this is the case you will need to repeat the steps and create an avatar for each one.

Short Term Pain for Long Term Gain!
If you are willing to put in the hard work now and create your customer avatar(s) you will have much higher success with your marketing and sales. You will be able to focus your marketing spend to the right areas, improve engagement and build a strong, loyal customer base.

Need help building your avatar? Contact Creative Remedy for more information.

If you want your business to thrive and grow you need to invest time and money into great marketing and an integral part of your marketing is content creation.
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Generating ideas and producing quality content can be time consuming and it can be difficult to know what and when to post. Social media presence is vital for your business to thrive but your posts need to be engaging and relevant if you want to see results.

What is Content Creation?
When we talk about content creation we are specifically discussing written or visual content (images or video) based on topics that would appeal to your target audience. This content could be in the form of a blog, email marketing, social media posts, websites and landing pages.

All content needs to be relevant and interesting - your aim is to build engagement and provide information to your followers/audience.

Social Media
Creating content for social media requires a bit of thought - each platform has its own rules, e.g. Twitter has a character limit if you have the free account and to get the most out of Instagram you need to make sure your images are at the correct size/aspect ratio.
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Websites & Landing Pages
Landing pages are a great tool to have in your digital marketing strategy - the main purpose of a landing page is to convert visitors into leads or leads into customers.

Unlike a standard website page, a landing page is a stand alone page without all the distractions of links and navigation, its sole aim is to collect contact information from your visitor in exchange for something such as an offer, ebook etc.

Content for landing pages needs to be compact, concise and have the all important call to action!

Email Marketing
Newsletters and email marketing are a great way to engage with your customers, let them know about what’s happening in your business and share personalised offers.

Why you Need a Content Creator?
If you struggle to come up with amazing content for your social media channels, blogs or email newsletters then take heart- you are not alone. Running a business is hard enough without trying to keep up with digital marketing and the need to keep feeding the beast known as the algorithm.

• Content creators are able to think objectively about your business- something it’s difficult to do if you’ve nurtured your business from scratch. They will be able to see the weak points in your marketing plan and come up with creative solutions.
• They will do the research for you - finding out what your audience is interested in to ensure the content you post is relevant to your followers.
• A dedicated social media manager can free up your precious time by handling your social media for you- from writing great content to scheduling it for the perfect time to gain maximum engagement.
• They can come up with creative ideas for amazing content.
• They can handle the technical side of adding content to your website, across different social media platforms and producing email newsletters.
• They will be able to ensure a consistent tone and voice is used in all your content- strengthening your brand and building trust with your customers.

Do you struggle to come up with exciting, interesting and relevant content?
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Contact us to find out how we can help.

Building the right strategy now will help your business through the year. In an economic downturn, it's even more vital to plan and allocate budgets to the right place, creating a marketing plan can help you to do this.

For some helpful tips with a Digital Marketing Strategy read our blog Financial Crisis - Why Digital Marketing is Vital for your Business

​The main points to consider when creating a marketing strategy are:

• SWOT - identify your business’s Strengths, Weaknesses, Opportunities and Threats.

• Decide what you want to achieve - your marketing plan should be linked to your business goals, both short and long term. Have your business objectives in mind when writing your marketing plan.

• Know your customers - to gain an insight into your business and where it stands try asking your customers their opinions.
• Research the competition - find out who your competitors are, look at their strengths and weaknesses. It’s always worth knowing what your competitors offer that you don’t.
• Strategies - determine how you can best reach your target customers covering all marketing channels to achieve your plan.

• Budget - it’s important to have a budget set aside for your marketing and you need to stick to it.
  
  

There are a number of marketing channels you can cover in your strategy including:

• Email Marketing - newsletters/e-bulletins
• Website Content - Home page design, landing pages, products & services
• Blogs - Case studies and blogs
• Social Media - Facebook, Instagram, Twitter, LinkedIn etc
• Print Collateral - Stationery, folded leaflets, flyers
• Vehicle livery and exhibitions stands
  
  

If you’re pressed for time a 12 month plan seems like too much to tackle, then you can try a 3 month plan. Here you would focus on short term goals and then branch out from this once you’ve completed it.

If you need any help or advice Creative Remedy are here to support you, so please get in touch if you have any questions.

Comment below if you would like to receive our 2023 Marketing Planner.

If your relationship with Instagram is in need of a boost then now is the perfect time to spend some quality time getting to know how to nurture your Instagram account and cultivate the perfect partner for your business.

Take Time to Connect
Instagram is a great way to boost your brand and engagement- you can post photos and videos of products and services, interact with followers and gain insights into their preferences.

1. Listen to your audience Your followers and customers will all publish a wealth of content that gives you all the information you need to create a detailed picture of your customer.
2. Looking Good Videos are a fantastic way to showcase your products and services, you can upload tutorials and product demonstrations and get immediate feedback from your followers.
3. Communication is Key Posting regularly with interesting and relevant content will really boost your engagement and your followers will like and share your posts so you reach a wider audience.
   
4. Build Trust  Brand loyalty requires trust and Instagram is a perfect tool to do this.
   

Our Top Tips for Keeping the Love Alive
 
Keep it professional- A business account is free and will give you much needed insights to help you tailor your content and post it at the right time for maximum reach.
 
Show you care- Post regularly and consistently with interesting and relevant content and make sure it is clear and communicates well.
 
Get your Hashtags On- Use up to 30 hashtags in every post. Make sure they are relevant to the post and make sure you always add brand specific ones to your posts. Research the most popular hashtags relevant to your business and make a list specifically for you and your key products and services.
 
Sell Yourself- Make sure your profile has all the information about your business clearly describes what you provide or offer. Use a great profile picture and make sure you include your website url!
 
Stay true to yourself (and your brand)- You want to try and mirror your brand identity as much as possible so try and use similar colours, fonts and images as used on your website and branding. Be sure to keep your voice and tone consistent too. Only use the best photos and videos, Instagram is a visual platform so use it to your advantage.
 
Share the love- Actively engage with your followers. Your best advocates might already be posting amazing content that is relevant to your business. Consider collaborations for maximum return for both parties.