The New Year is an ideal time to get proactive with your marketing and get your voice heard while we wait to see what the new financial year has in store. Reconnecting with your customers is key to strengthening your business relationships and letting them know you are there for support.
 
Most of us will have been glad to see the back of 2020, to say it has been difficult is an understatement. Some of you may have taken a step back from the business to focus on other things, others will have been busy reaching out to customers in new ways.
 
Regardless of how you’ve tackled the past year, now is a great time to get organised. Why not use this opportunity to reconnect with your customers, take stock and hit 2021 with some positivity!
 
Here are 5 simple things to try and get your business off to a good start in 2021:

1. Stay in touch Just a simple courtesy email or phone call can help promote confidence and loyalty. Be sure to ask your customer how they are and if there is anything you can do to help them, now is not the time for the hard sell but just a gentle reminder that we are all in this together.
2. Organise your customer database Update your customer lists, databases and email marketing funnels to make sure you have all the right details and that your products and services are still relevant for your customers needs.
3. Embrace the need for E-commerce If you don’t already sell your products or services online then now is definitely time to change that. If we have seen anything from the uncertainty and disruption of the past year it is that online purchases are here to stay.
4. Personalisation When thinking about marketing and communication try to make offers and promotions personal to each customer. Simple things such as asking for your customers communications preferences can really help you connect and strengthen your relationship.
5. Check your finances This year has been difficult on so many levels and many businesses will have taken a financial hit. Be sure to utilise any grants, loans or Government schemes that are available if you need them to see you through the coming months.

 
This is not on the list but still very important none the less, don’t forget to ask for help if you need it. It is often one of the hardest things to find the courage to do, but if you are struggling with payments, need some ideas or looking for something specialist, look to your network group, connections, contractors or suppliers and reach out.
 
Hopefully you’ve got some ideas and a plan of action to help get your business running as smoothly as possible in 2021. If not Creative Remedy are always on hand if you need any help or advice.

Once you’ve digested the Government guidance and regulations it’s time to start analysing your business and looking for ways to improve performance and increase sales. Now is the time to take a look at your marketing plan - how does it need to adapt to suit the new legislation? If you have a retail business how can you improve and maximise sales whilst still following social distancing and hygiene rules?
 
We’ve put together 8 top tips to help you ensure your business is ready for the new normal:

1. Marketing Plan or Strategy This should be your first job before you tackle anything else. Your business has undoubtedly gone through a huge change over lockdown so it’s important to reassess your plan and make sure you are fully informed.
2. Online Courses, webinars, training Now is the time to fully embrace the digital age. Make use of tools such as Zoom, Skype etc... to deliver your services.
3. Go Ecommerce Social distancing rules may mean your current premises are unsuitable to reopen or will only allow a small number of customers. This is where e-commerce can really boost your sales and customer base.
4. Video As well as allowing you to host meetings without having to worry about social distancing video is also a great way of showcasing your products or services. If you're not already using video to promote your business now is the perfect time to start.
5. Social Media Many that were not comfortable with social media pre-lockdown are now taking selfies and posting regularly! Your audience will have undoubtedly changed, now is the time to reassess your target audience and your message.
6. Email Marketing This is a brilliant way to keep in touch with your customers and keep them updated with any new developments with your business post lockdown. Be sure to include it in your marketing plan review.
7. Design Is it time for a new look? As you adapt your business and the way you work perhaps now is a great time or a fresh new look.
8. Website Update your website, this is by far one of the most significant things you can do. Think about how your business has changed, perhaps you have different products or services. How are you communicating these changes with your customers?

 
Important things to remember:

• Social distancing is easing, rules and regulations are changing weekly. Make sure your marketing plan can adapt as the government guidance changes.
• New processes and procedures are in place. Keep your customers updated with how you are following the new processes.
• Our environment has changed, there is a focus on cleanliness and hygiene. Instil confidence in your customers by communicating how you are ensuring your premises are clean and safe.
• How can you deliver your products in a limited contact/contactless environment? Utilise digital solutions where possible such as online payment options, contactless card payments, e-commerce. Allow customers to specify contactless delivery options such as safe places to leave parcels.

 
If you need a helping hand to navigate the post lockdown world contact Creative Remedy for a FREE Consultation.

What was the best B2B exhibition you attended last year? Please share any you think may be beneficial to local business. ​

When running a small business it’s easy to forget about the importance of marketing. You’re often so busy with the day-to-day running and management of your business that sitting down to discuss a marketing plan is probably way down on your to do list. But not implementing a marketing plan could mean you are missing out on creating new contacts and customers. ​