|
What does understanding the customer journey help you achieve? Before a customer makes a purchase through your website they will first go through many interactions with your brand/business starting with when they first become aware of your brand right through to making a purchase. The route each customer takes to get to the final sale is varied and personal to them. We call this the customer journey.  Finding out about the customer journey is important if you want to help build a strong, loyal customer base. Knowing each stage the customer goes through helps you identify weak points in your communication strategy which you can then be improved to create a better customer experience and increase brand loyalty and sales.
How to track your customer journey To understand the customer journey you need to analyse all the data from your marketing channels:
The different marketing channels all have the same aim - to lead the customer to your website. But, as you know, just getting the potential customer to the website isn’t enough, what you want is for the customer to take the next step:
There are ways to measure how all the marketing channels are performing using various apps:
These websites and apps will collect all the data you need and help you get a better understanding of your audience so you can then adapt your marketing strategy to try and turn those visits into sales and in time increase brand loyalty and keep customers returning. Get to know your customer For any of this to work it’s important you really get to know your customer at every stage of their journey. This will help you develop content and services that are relevant to your customer. Find out how the customer feels at each stage of their journey - what made them take the next step? What stopped them from making a purchase? To get the most out of your data you need to understand your numbers then you can see where improvements need to be made in order to boost traffic, increase loyalty and get more sales. For help understanding the customer journey and making sense of it all contact Creative Remedy
0 Comments
A marketing funnel is basically a way of mapping a customer journey from awareness of your brand/business through to the final stage (purchase/sign up). There are different types of funnels focusing on specific areas of marketing (social media marketing funnels, video marketing funnels, email marketing funnels etc) but they all have the same role - to follow the steps a customer takes before fulfilling the final stage.  Why do you need a marketing funnel?
Having a marketing funnel will give you great insight into your customer journey. The data you will get from the funnel report will highlight if you are losing customers along their journey and help you focus on the weaker areas of your marketing plan. You will see which areas are strong and which areas you can build on. It will help you focus your marketing to your target audience which will ensure a better conversion rate. Understanding your customers and their needs makes it much easier for you to guide them through the ‘funnel’ and hopefully bring you more sales through your website/leads. It may seem like a lot of data but it all makes sense once you understand your numbers and can see where you can improve brand loyalty or increase conversion rates. How can a marketing funnel help your business? A marketing funnel is a great way to build brand loyalty which in turn leads to recommendations, new customers and further sales. The marketing funnel is made of stages your customer goes through before making that purchase:
The information you will get from a marketing funnel will help you gain understanding of your audience and ultimately help you convert them into loyal customers. If you need help with your marketing plan and would like more information, why not get a FREE Health Check Call to Action (CTA) is a term you might hear when discussing marketing strategies for your business. But what exactly does it mean and how can it help to increase sales and profitability for your company? We’ve put together a simple guide to help explain what it means and why you should be doing it!  What is Call to Action?
The most obvious example of a Call to Action would be a ‘Buy Now’ button on a webpage. It’s simply an invitation for your customer/visitor to do something. It could be a banner or button on your webpage, part of an advertisement or content (ie. blog/email marketing campaign) that is designed to encourage the visitor to do something specific. What is the purpose of a Call to Action? Call to actions are a great way of converting visitors to your website or blogs into potential customers or subscribers. The CTA can have a variety of different purposes depending on what you are trying to achieve. If you are looking to increase sales then a simple ‘Buy Now’ button may be just the trick you need to help convince the undecided shopper, but when you’re trying to attract more visitors or subscribers you need to think more carefully about the wording and location of the CTA. How can it help my marketing and business? A good CTA will help increase visitors which in turn could lead to more customers and sales and therefore increased profits! It could also act as an information point for your potential customers, providing them with the link to finding out all about your products and services. When should I use a call to action? You should make sure to add CTA’s into all your communications. CTA’s can be used in your marketing channels such as email marketing, website, landing page, offers/promotions, blogs and social media. It’s important to make sure you use the right language for your customers, this will mean researching your customer base and finding out their preferences and habits. Make sure you have updated your email database so you are targeting the right audience. 10 Example Call to Actions:
If your marketing is in need of a boost? Perhaps it’s time for a Call to Action! You can learn more about communication strategies that include Call to Actions by booking a FREE Consultation > When running a small business it’s easy to forget about the importance of marketing. You’re often so busy with the day-to-day running and management of your business that sitting down to discuss a marketing plan is probably way down on your to do list. But not implementing a marketing plan could mean you are missing out on creating new contacts and customers.  Why do I need a Marketing Plan?
If you don’t currently have a marketing plan you might be asking why you even need one. Maybe things are ticking over nicely, you’ve got Google Ads working, you use social media to advertise your business and you have a nice growing customer base. But without a marketing plan how do you allow for key holidays and seasonal dates (Christmas, Easter, Bank Holidays etc)? If you have a 12 month marketing plan you can be much more strategic in your actions rather than just reacting to changes in the business climate. You can schedule in to cover for the key dates in your calendar across all media platforms. Within your marketing plan you will ensure you cover all your marketing channels available, including email marketing, website, blogs, social media and printed marketing. There may be aspects you haven’t explored in the past such as CRM systems (Customer Relations Management) and PR (Public Relations). It makes much more sense to be a head of the game and know you’ve got all your bases covered rather than having to play catch up and potentially miss out on some great advertising opportunities. Where do I start with a marketing plan?
If a 12 month plan seems like too much to tackle because you are simply too busy running your business then you can try a 3 month plan. Here you would focus on short term goals and then branch out from this once you’ve completed it. How do I make sure my marketing plan will work?
Need help? We are happy to point you in the right direction, talk through and ideas you might have or work with you to develop your marketing plan. Contact Creative Remedy. Digital marketing is simply utilising digital channels (search engines, email, social media etc) to connect with current and prospective customers. The internet has given rise to multiple ways to connect with customers and given the fact that we are spending more and more time online, it makes sense to ensure your business is targeting all the available digital channels.  Email Marketing Is sometimes overlooked, email marketing can generate high engagement rates. A good email marketing strategy can mean the difference between a one time buyer and a loyal customer. Try to send an interesting and relevant email at least once a month (weekly is ideal) to make sure you are always at the forefront of your customers minds.
Website Content It’s so easy to neglect your website but if you want to generate new leads and reach out to your customers then it’s vital to keep offering interesting and informative content. By updating the content on your website regularly, you are more likely to keep customers returning and attract new customers via search engines and social media etc. Blogs Just like a good email marketing campaign, regular blogs are a great way to reach out to new and existing customers. By including an informative, interesting blog into your marketing strategy you can advertise your skills and offer invaluable information to your customers whilst highlighting your knowledge and expertise. Social Media Facebook, Twitter, Instagram, LinkedIn, Pinterest, Snapchat. Utilise all the social media platforms to further strengthen your online presence. Reach out to customers on the platform of their choice. SEO (Search Engine Optimization) In order to drive your website’s organic page position it’s vital that you publish relevant content and update it regularly and include keywords for each page. SEO is the best way you can help your website stand out to your customers from the thousands of others. Pay Per Click (PPC) This form of marketing requires advertisers to pay a fee every time a user clicks on one of their ads. PPC ads can be seen at the top of search pages such as Google Ads but are also on lots of other search partner networks. This form of marketing can be particularly successful when run alongside other forms of marketing. PR This is a cost effective form of digital marketing, working alongside traditional printed press releases in the newspapers and magazines. These are posted through the newspapers and magazines own online channels such as their websites, social media and blogs. Video It’s not a new marketing tool but it’s definitely proving it’s worth. It’s great for small businesses as it’s an inexpensive way to tell your story, showcase your products and services, give customers a peek into your operations and introduce staff. It’s an easy way to truly engage with your customers. Be sure to keep videos short and informative and try to add humour to keep your viewers attention. Digital Marketing covers anything digital including including office welcome screens, these can be great as an introduction to your products and services for visitors, welcome screens also help increase social media engagement. They are a clever way of creating a call to action, help up-sell products and services and let you offer promotions. Digital Marketing also spans out across in-cinema local ads, electronic advertising boards and bluetooth marketing. In order to promote and strengthen your brand, be at the forefront of your customers minds, it’s vital you maintain a strong, consistent digital marketing strategy. An effective digital marketing strategy will drive sales and increase customer engagement. In order to be seen by your customers you need to be online, it’s where most people spend most of their time and how most people prefer you to reach them. What do you struggle with in your digital marketing? Do you feel bamboozled by the tech involved in online advertising? |
PrescriptionMedicated news to revive you and your business. Categories
All
Archives
December 2025
|
RSS Feed
Get Connected
|
|
|
|
|
|
|
|
Visual Treatment and Cures |
Email Newsletter RemedyReceive a monthly prescription of Email Newsletter Remedy.
|
FREE Consultation
|
Contact
Our Team
|
© Copyright Creative Remedy 2023 | Terms & Conditions of Sale | Terms of Use | Privacy Policy | Cookie Policy
Creative Remedy provide a wide range of visual treatments and cures: Website Design & Website Development, Marketing & Digital Marketing, Logo Design & Branding, Email Marketing, SEO & Blogs & Content Creation, Social Media and Other Ailments in Peterborough and greater Peterborough, Cambridgeshire.